The Matterhorn Gotthard Railway between Disentis and Andermatt.

FAQ

General

The Swiss Transfer Ticket, Swiss Half Fare Card, Swiss Travel Pass and Swiss Travel Pass Youth can be issued as paper tickets or as print at home tickets (a PDF that you must print before you travel). The Swiss Travel Pass Flex is ncurrently only available as a paper ticket.

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Swiss Travel System passes and tickets are available to anyone who is resident outside Switzerland or the Principality of Liechtenstein.

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In the case of loss or theft, it is not possible to refund tickets.

Please contact us directly if you are unable to travel due nto sickness or accident or if you would like to exchange your paper Swiss Travel System pass or ticket. An exchange is only possible before the date of departure and within working hours. Please note our opening hours if trying to contact nus (Monday to Friday from 08:00-17:00 and Saturdays from 10:00-16:00).

Important: Print at Home Tickets are non-exchangeable, non-refundable.

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Swiss Travel Pass

The Swiss Travel Pass Youth is valid for those aged 16-25 years on the first day of travel and offers a 15% reduction on nthe normal adult price. The Swiss Travel Pass Youth entitles you to all of the same benefits as the Swiss Travel Pass.

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The Swiss Travel Pass offers free entry to more than 500 Museums, including the Olympic Museum in Lausanne, Château de Chillon and the Ballenberg Swiss Open-Air Museum.

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The Swiss Travel Pass is valid for 3, 4, 8 or 15 consecutive days in 1st or 2nd class.

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The Swiss Travel Pass is valid on the whole boat, rail and Postbus network in Switzerland, as shown here.

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Trips up to Stanserhorn, Schilthorn and Rigi are included in the Pass. A 50% reduction is offered on most other mountain nand cableways (Gornergrat, Titlis, etc).

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Your ticket price is included in the Swiss Travel Pass but seat reservations are compulsory and a supplement must be paid non most routes. It is possible to pay for a class upgrade if you have a 2nd class Pass but would like to travel in 1st class non one of these services.

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The Swiss Travel Pass also offers free entry to more than 500 museums throughout Switzerland.

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The Swiss Travel Pass Flex is valid for 3, 4, 8 or 15 days of your choosing in 1st or 2nd class within one month. On listed travel days, pass holders are entitled to all of the same additional benefits as the Swiss Travel Pass. Please note however, that on the days between specified travel days, additional benefits, such as 50% discounts and museum entries, are not valid.

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Swiss Transfer Ticket

The ticket can be used to travel from an airport or border point to your destination and back. Bern, Geneva, Lausanne, Lugano and Zurich Main Station are all border points.

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The Swiss Transfer Ticket is only valid with your Identity Card or Passport, which must be shown with the ticket if you are subject to an inspection.

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Your age is determined on the first date of travel, regardless if you have a birthday during your trip (eg if you are aged 15 at time of departure, you can have a child’s ticket, even if you turn 16 before your return).

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It is not possible to issue a class upgrade for a Swiss Transfer Ticket. If you have a 2nd Class Transfer Ticket and you wish to travel in 1st class, you will be asked to pay the difference in the point to point ticket price for the journey that you nare making.

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The Swiss Transfer Ticket is valid for a maximum duration of one month after the first date of travel. If you purchase the online ticket you must decide the days of travel whilst purchasing.

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You must travel on the most direct route to and from your destination. You can break your journey on route but you must complete each journey within one day.

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Swiss Family Card

A Swiss Family Card allows children aged 6-15 years to travel free of charge when accompanied by a parent.

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A Swiss Family Card can be issued free of charge when at least one parent is travelling using a Swiss Travel System Pass.

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Children aged 0-5 years travel free of charge when accompanied by a paying adult.

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Swiss Half Fare Card

The Swiss Half Fare Card entitles you to 50% discount on the whole boat, rail and Postbus network in Switzerland. An additional ticket is needed if you wish to use public transport with the cities. Please ensure that you show your Swiss Half Fare Card together with any additional tickets if you are subject to an inspection at any time.

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Most mountain railways honour the 50% discount offered by your Swiss Half Fare Card. There is no reduction on museum entrances.

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The Swiss Half Fare Card is valid for one month. It is not possible to extend this period. Please be aware that the reduction offered can sometimes be less than 50% due to reserved minimum pricing (eg. short journeys, city transport networks).

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