FAQ

The Swiss Travel Pass, the Swiss Travel Pass Flex and the Swiss Half-Fare Card can be issued as a print@home ticket / eTicket (you must print out the ticket).

Swiss Travel System passes and tickets are available to anyone who is resident outside Switzerland or the Principality of Liechtenstein.

In the case of loss or theft, it is not possible to refund tickets.

Please contact us directly if you are unable to travel due nto sickness or accident or if you would like to exchange your paper Swiss Travel System pass or ticket. An exchange is only possible before the date of departure and within working hours. Please note our opening hours if trying to contact us (Monday to Friday from 08:00-17:00 and Saturdays from 10:00-16:00).

Important: Print at Home Tickets are non-exchangeable, non-refundable.

The Swiss Travel Pass Youth is valid for those aged 16-24 years on the first day of travel and offers a 15% reduction on nthe normal adult price. The Swiss Travel Pass Youth entitles you to all of the same benefits as the Swiss Travel Pass.

The Swiss Travel Pass offers free entry to more than 500 Museums, including the Olympic Museum in Lausanne, Château de Chillon and the Ballenberg Swiss Open-Air Museum.

The Swiss Travel Pass is valid for 3, 4, 8 or 15 consecutive days in 1st or 2nd class.

The Swiss Travel Pass is valid on the whole boat, rail and Postbus network in Switzerland, as shown here.

Trips up to Stoos, Brunni, Klewenalp, Stanserhorn and Rigi are included in the Pass. A 50% reduction is offered on most other mountain and cableways (Gornergrat, Titlis, etc).

Your ticket price is included in the Swiss Travel Pass but seat reservations are compulsory and a supplement must be paid non most routes. It is possible to pay for a class upgrade if you have a 2nd class Pass but would like to travel in 1st class non one of these services.

The Swiss Travel Pass also offers free entry to more than 500 museums throughout Switzerland.

The Swiss Travel Pass Flex is valid for 3, 4, 8 or 15 days of your choosing in 1st or 2nd class within one month. On listed travel days, pass holders are entitled to all of the same additional benefits as the Swiss Travel Pass. Please note however, that on the days between specified travel days, additional benefits, such as 50% discounts and museum entries, are not valid.

A Swiss Family Card allows children aged 6-15 years to travel free of charge when accompanied by a parent.

A Swiss Family Card can be issued free of charge when at least one parent is travelling using a Swiss Travel System Pass.

Children aged 0-5 years travel free of charge when accompanied by a paying adult.

The Swiss Half Fare Card entitles you to 50% discount on the whole boat, rail and Postbus network in Switzerland. An additional ticket is needed if you wish to use public transport with the cities. Please ensure that you show your Swiss Half Fare Card together with any additional tickets if you are subject to an inspection at any time.

Most mountain railways honour the 50% discount offered by your Swiss Half Fare Card. There is no reduction on museum entrances.

The Swiss Half Fare Card is valid for one month. It is not possible to extend this period. Please be aware that the reduction offered can sometimes be less than 50% due to reserved minimum pricing (eg. short journeys, city transport networks).