In the case of loss or theft, it is not possible to refund tickets.
Please contact us directly if you are unable to travel due nto sickness or accident or if you would like to exchange your paper Swiss Travel System pass or ticket. An exchange is only possible before the date of departure and within working hours. Please note our opening hours if trying to contact nus (Monday to Friday from 08:00-17:00 and Saturdays from 10:00-16:00).
Important: Print at Home Tickets are non-exchangeable, non-refundable.